PRIVACY POLICY

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from Norah Pine, as part of the buying and selling process, we collect the personal information you provide to us, such as your name, billing and shipping address, email address, phone number, and order information.

When you browse our store, we may also automatically receive information about your device and connection, including your Internet Protocol (IP) address, browser type, operating system, device information, and information about how you interact with our website.

With your permission, and where permitted by applicable law, we may send you emails about Norah Pine, including new products, special offers, promotions, and other updates.

We may also use your information to process and fulfil orders, arrange shipping and delivery, provide customer service, prevent fraud, improve our website and services, and comply with applicable legal obligations.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify or process your payment, place an order, arrange for delivery, process a return or refund, or otherwise request a service from us, we collect and use that information as necessary to provide the requested service and as otherwise permitted by applicable law.

If we ask for your personal information for a secondary purpose, such as marketing, we will obtain your consent where required by applicable law or provide you with an appropriate opportunity to decline.

For Canadian customers, we handle consent in accordance with applicable Canadian privacy and anti-spam laws. For customers in the United States, we process personal information in accordance with applicable federal and state privacy laws.

How do I withdraw my consent?

If, after opting in, you change your mind, you may withdraw your consent to receive marketing communications at any time by using the unsubscribe link provided in our emails or by contacting us at info@norahpine.com.

Where our processing of your personal information is based on consent, you may also withdraw that consent where permitted by applicable law. Withdrawal of consent does not affect processing that was lawfully carried out before your consent was withdrawn.

SECTION 3 - DISCLOSURE

We may disclose your personal information where required or permitted by applicable law, including in response to lawful requests from government authorities, courts, regulators, or law enforcement agencies.

We may also disclose information where reasonably necessary to protect the rights, property, security, and safety of Norah Pine, our customers, our service providers, or others, or in connection with suspected fraud or violations of our Terms of Service.

We may share personal information with service providers that assist us in operating our business, including payment processors, shipping and fulfilment providers, website and e-commerce providers, customer service providers, analytics providers, marketing providers, and other technology providers.

SECTION 4 - SHOPIFY

Our store is powered by Shopify. Shopify provides the e-commerce platform and related services that allow Norah Pine to offer and sell products and services to you.

When you visit our store, place an order, or otherwise interact with our website, certain personal information may be processed by Shopify in order to provide its services to us and to you.

Shopify may process and store personal information using infrastructure and service providers located in multiple jurisdictions, including Canada and the United States. As a result, your personal information may be subject to the laws of the jurisdictions in which it is processed or stored.

Shopify maintains its own privacy and security practices regarding the personal information it processes. We encourage you to review Shopify's current privacy information for further details about how Shopify processes personal information.

Payment

Payments made through our store may be processed by Shopify and/or third-party payment providers, depending on the payment method you select.

Payment information is handled in accordance with applicable payment security standards. Payment card information is protected in accordance with the Payment Card Industry Data Security Standard (PCI DSS), where applicable.

PCI DSS is designed to help ensure the secure handling of payment card information by merchants, payment processors, and other service providers involved in payment transactions.

Norah Pine does not necessarily receive or store your complete payment card details. Your payment provider may collect and process this information directly in accordance with its own privacy policy and security practices.

SECTION 5 - THIRD-PARTY SERVICES

In general, third-party service providers used by Norah Pine will collect, use, process, and disclose your information only to the extent reasonably necessary for them to perform the services they provide to us.

These service providers may include payment gateways and payment processors, shipping and fulfilment companies, analytics providers, marketing and advertising platforms, email service providers, customer support services, fraud prevention providers, and other technology providers.

Certain third-party service providers, such as payment gateways and payment transaction processors, have their own privacy policies regarding the information they receive in connection with your transactions.

We recommend reviewing the privacy policies of these providers to understand how they collect, use, store, and disclose your personal information.

Some providers may be located in, or have facilities or service providers located in, jurisdictions different from your own. If your personal information is transferred to or processed in another jurisdiction, it may become subject to the laws of that jurisdiction.

For example, if you are located in Canada and your transaction or personal information is processed by a service provider located in the United States, your information may be subject to applicable United States laws and lawful requests from U.S. authorities.

Similarly, information relating to customers in the United States may be processed in Canada or other jurisdictions depending on the service providers used by Norah Pine.

Once you leave our store's website or are redirected to a third-party website or application, your interaction with that third party is governed by its own privacy policy and terms.

When you click on links on our store, they may direct you away from our website. Norah Pine is not responsible for the privacy practices, security, or content of third-party websites, and we encourage you to review their privacy policies.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable administrative, technical, and organizational precautions designed to protect it against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

Our e-commerce and payment service providers also use security measures designed to protect information transmitted and processed through their systems.

Payment card information is handled in accordance with applicable industry security standards, including PCI DSS where applicable.

However, no method of transmission over the Internet and no method of electronic storage is completely secure. While we and our service providers take reasonable measures to protect your personal information, we cannot guarantee absolute security.

SECTION 7 - COOKIES AND SIMILAR TECHNOLOGIES

Norah Pine and our service providers, including Shopify, may use cookies, pixels, local storage, and similar technologies to operate our website and provide our services.

These technologies may be used to:

• Keep our website and shopping cart functioning correctly

• Remember your preferences and selections

• Maintain your shopping session

• Understand how visitors use our website

• Measure website performance

• Improve our products, services, and customer experience

• Prevent fraud and improve security

• Measure the effectiveness of advertising and marketing

• Provide personalized advertising where permitted by applicable law and your privacy choices

The specific cookies and technologies used by our store may change over time as Shopify, our website configuration, and our service providers change.

Depending on where you live, you may have the right to accept, reject, or manage certain cookies and tracking technologies.

You can also manage cookies through your browser settings. Please note that blocking certain cookies may prevent parts of our website from functioning correctly.

SECTION 8 - AGE OF CONSENT

By using this website, you represent that you are at least the age of majority in your state, province, or territory of residence, or that you are the age of majority in your state, province, or territory of residence and have given your consent to allow any of your minor dependents to use this website.

Norah Pine does not knowingly collect personal information from children in violation of applicable Canadian or United States privacy laws.

If you believe that a child has provided personal information to us improperly, please contact us at info@norahpine.com so that we can take appropriate action.

SECTION 9 - CANADIAN PRIVACY RIGHTS

If you are located in Canada, your personal information may be protected by applicable federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable, as well as substantially similar provincial privacy legislation.

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete personal information

• Withdraw consent to certain uses or disclosures of your personal information

• Ask questions about how your personal information is collected, used, or disclosed

• Submit a complaint regarding our handling of your personal information

Certain rights may be subject to legal exceptions or limitations.

To exercise your privacy rights or ask questions about our privacy practices, please contact us at info@norahpine.com.

SECTION 10 - UNITED STATES PRIVACY RIGHTS

If you are located in the United States, you may have additional privacy rights depending on the state in which you reside and whether the applicable privacy law applies to Norah Pine.

Depending on applicable law, these rights may include the right to:

• Request access to personal information we have collected about you

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Obtain information about how your personal information is collected, used, or disclosed

• Opt out of certain targeted advertising, profiling, sales, or sharing of personal information where applicable

• Exercise your privacy rights without unlawful discrimination

Some rights are subject to exceptions, verification requirements, and other limitations under applicable law.

If you would like to submit a privacy request, please contact us at info@norahpine.com. We may need to verify your identity before completing your request.

SECTION 11 - INTERNATIONAL DATA TRANSFERS

Norah Pine operates an online store that may serve customers in Canada, the United States, and other countries.

Our service providers may process or store personal information outside your province, state, territory, or country of residence. This may include processing in Canada, the United States, or other jurisdictions in which our service providers operate.

When your information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement agencies, regulators, or other government authorities where permitted by law.

SECTION 12 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy from time to time to reflect changes to our business practices, services, technology, legal obligations, or other operational requirements.

Changes and clarifications will take effect when the updated Privacy Policy is posted on our website, unless otherwise required by applicable law.

If we make material changes to this Privacy Policy, we may provide additional notice where required so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it.

If Norah Pine is acquired by, merged with, or otherwise transferred to another company or owner, personal information may be transferred as part of that transaction, subject to applicable law, so that the business may continue to operate and provide products and services.

SECTION 13 - CONTACT INFORMATION

If you have questions about this Privacy Policy, would like to exercise your privacy rights, or have questions about how Norah Pine collects, uses, stores, or discloses personal information, please contact us at:

Norah Pine
Email: info@norahpine.com